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Return / Exchange Policy


Welcome to The Original MakeUp Eraser.


We guarantee your satisfaction. Though it's very rare, if for any reason you are not satisfied with your purchase, we want to know about it. We stand behind our products 100%.

We guarantee the quality on every item. We offer 100% money back guarantee within 30 days of purchase. MakeUp Eraser does not refund original shipping & handling charges. If you think something does not match up to our description of it, simply call 1-800-575-9451 or email sales@makeuperaser.com.

All returns must be authorized by MakeUp Eraser in writing PRIOR to returning the item(s) for a refund or exchange. Customer Service will make available to you a "Return Merchandise Authorization Number" or "RMA" number. This number is to be displayed on the outside of your return shipping package.

You are responsible to cover any return shipping costs to ship the item(s) back to our facility. We only ask that you include a short note telling us why you were not completely satisfied. It is mandatory to include the purchase order number as this is equivalent to your sales receipt.

Customer Service:
Email: sales@makeuperaser.com

Phone: 1-800-575-9451
Hours: Monday-Friday, 9:00 AM to 5:00 PM MST

IMPORTANT:
Please do not ship products without the RMA number. 

 

Our EU Address:
MakeUp Eraser

Havenweg 16

Weert, Netherlands

6006 SM


Packages that are returned without an RMA number will be refused upon returning to the warehouse(s).
Once we receive your return, we will gladly exchange your item(s) or return your money. Refunds may be settled using the same payment method used to pay for the original purchase. All refunds and exchanges are done on the 1st and the 15th of each month with no exceptions.


Damaged, Defective, or Undelivered Product:
If product is damaged or defective, you are responsible to contact us within ten (10) business days from the purchase date. We will issue a call tag for the product and gladly send a replacement. Please do not discard any product and/or packaging from the shipment until instructed by customer service in writing. We will inspect the undesirable product upon receipt.

In the event that a shipment does not arrive at the address specified for the order or your order is incomplete you must report to Customer Service at 1-800-575-9451 or sales@makeuperaser.com that the product was not received. We ask that these reports are made within ten (10) business days from the purchase date.


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